Corporate Etiquette Policy


      To practice positive etiquette in order to enhance communication standard in workplace for healthy and mutually respectful relationship and creating organization images professionally.


      This policy applies to all level of employees in IGE Group.


      Corporate Etiquette : refers to set of rules an individual must follow while at work behaving wisely and appropriately at the workplace to create unlimited impression.


      1. All employees of IGE Group must be abide of the followings when practicing the Corporate Etiquette Policy.
        • Respect the rights of others.
        • Exhibit supportive behaviour to achieve the organisation vision & mission
        • Perform assigned duties in an orderly and efficient manner
        • Adhere to all related policies and procedures of IGE Group.
      2. If an employee who repeatedly violates the Corporate Etiquette may be subject to progressive and cumulative discplinary action {referring to the procedure 5.3 Repeated Ordinary Misconduct in Termination Policy (HR-PP-OS-005)}.
      3. Communication Etiquette

        To maintain healthy and mutually respectful relationships in organization, employees must be abide of following communication etiquette.

        • Treat all co-workers fairly as one irrespective of their race, caste, nationality, designation, etc.
        • Be cordial to all.
        • Help the co-workers in whatever way possible.
        • Do not hesitate to say “Sorry” and apologize for errors/mistakes done by you.
        • Avoid misbehaving with colleagues by spoiling the ambience and/or leading to negativity all around.
        • Avoid all forms of harassment abuse, illegal discrimination, threats, or violence in workplace.
        • Avoid gossip and spreading baseless rumours about fellow workers
        • Avoid being rude and criticizing others.
      4. Meeting Etiquette

        Employees must follow while attending meetings and discussions at the workplace.

        • Superiors must create an agenda before every meeting and ensure the agenda is circulated among all related meeting attendees in advance.
        • The attendees must make sure to understand the importance and agenda of the meeting before joining.
        • Be a good listener! Pay attention to what others have to say and wait for your turn to speak.
        • Be concentrate and stay alert. Be an attentive listener. Do not yawn even if you find the meeting boring.
        • Meeting ought to be interactive and allow employees to come up with their suggestions and valuable feedback.
        • Always keep your cell phone on the silent or vibrating mode while attending meeting.
        • Do not attend phone calls during meetings unless it is an emergency.
        • Never be late for meetings.
        • Avoid personal or business-related confidential conversation in front of other attendees.
        • Avoid taking chewing gum, candies and snacks in meeting room.
        • Do not convert the meeting room into a battle ground. Speak politely and do respect your colleagues.
        • Once the meeting is over, minutes of the meeting must be prepared and circulated across all department for them to take necessary action.
      5. Superior Etiquette

        Superior in IGE Group should behave in an appropriate way as followings:

        • Respect your subordinates and colleagues.
        • Treat the subordinates fairly. Do not give special treatment to anyone with any reasons.
        • Personal relationship must not be mixed with professional commitments.
        • Encourage the subordinates to follow the stated policies in the workplace.
        • Motivate the subordinates by giving their due credit.
        • Listen sympathetically and openly to employees’ grievances and try the best to resolve immediately.
        • Coach and mentor subordinates with leadership mindset.
        • Establish a “tones from the top”, reflective of positive work environment.
        • Do not ask for any special favours related with personal activities from any subordinates.
      6. Employees Etiquette

        Employees should behave the following while at work.

        • Be courteous and respect superior, colleagues, all stakeholders of IGE Group and organisation to expect the same in return.
        • Respect each other’s privacy.
        • Follow the stated policy and procedures of IGE Group.
        • Learn to own your mistakes.
        • Stay away from blame games and nasty politics at the workplace.
        • Promote conflict resolution.
        • Act according to the highest ethical and professional standards of conduct and employees are expected to, personally accountable for individual actions and conscientiously meet responsibilities.
        • Protect and preserve organisation’s resources responsibly. Never use organisation’s resources for personal gain.
        • Avoid all forms of harassment, abuse, illegal discrimination, threats, or violence.
      7. Telephone Etiquette

        Employees need to follow a set of rules and regulations while interacting with the other person over the phone.

        • Voice has to be very pleasant” while interacting with the other person over the phone.
        • Use warm greetings before starting the conversation.
        • While interacting over the phone, don’t chew anything or eat your food.
        • Don’t take too long to pick up any call. If you miss the call, make sure you give a call back as the other person might have an important message to convey.
        • Avoid giving missed calls at workplaces as it irritates the other person.
        • Avoid calling any person at odd hours like early morning or late nights.
        • Avoid using office phone for personal use in order not to miss the important call.
      8. Internet & Email Etiquette

        Employees need to follow while communicating through mails, writing blogs, sharing views on online portals or any other online forum as mentioned below;

        • Make sure emails are self-explanatory and other person understand your views and ideas.
        • Make sure the usage of font style and size are consistent.
        • Make sure the subject line should be meaningful and relevant.
        • Take care of spelling errors, punctuation marks and grammar.
        • Be polite and soft in your communication.
        • Be crisp. Lengthy emails are seldom read.
        • Make sure you reply to all mails you have received.
        • Keep all related members in loops including superior for him/her to know what you are up to.
        • All official emails must have signatures including sender’s name, company’s name, sender’s designation and contact details at the bottom.
        • Read the mail twice before pressing the send button.
        • Avoid using capital letters in emails unless and until it is the first alphabet of a word. Emails written in all capitals are considered rude and loud.
        • Avoid using short forms or abbreviations in official mails.
        • Never ever deviate from the actual topic.
        • Avoid writing offensive emails to anyone.
        • Do not send mails to individuals who have nothing to do with your information.
        • Respect other’s privacy. Don’t check anyone’s mails in his or her absence.
        • Employees should not open illegal and dirty websites at workplace which might harm your office computer and network system.
      9. Desk Etiquette

        All employees to take responsible on their workplace to be comfortable, neat and tidy.

        • Keep the workplace clean and organized.
        • Make sure the wastes are thrown in dustbin.
        • Take care of your tone and pitch while speaking not to disturb other colleagues sitting around you as well.
        • Use the extension phone if you need to talk to any of your colleagues in order to avoid disturbing others. Don’t shout from your desk. If you do not have access to the extension phone, get up and walk to the other person’s desk
        • Turn off the printer, scanner, computer and light when you leave for the day.
        • Change sleep mode/turn off your computer or laptops when you’re away.
        • Avoid giving unnecessary printouts.
        • Avoid eating at the working desk.
        • Do not peep into other’s working desk
      10. Dress Code Etiquette

        Employees must follow a proper dress code at the workplace for an everlasting impression.

        Dress Code for Male Employees

        • Male employees ideally should wear traditional costume and/or a simple shirt with trousers.
        • When attending external parties or events, the employees should follow professional dress code

        Dress Code for Female Employees

        • Female employees ideally should wear traditional costume and/or business professional dresses (shirt/office blouse with office skirts/trousers).
        • When attending external parties or events, the employees should follow professional dress code.